Last updated: August 22, 2026

This Privacy Policy describes how STITCHL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from STITCHL (the "Site") or otherwise communicate with us.

1. Information We Collect

We collect personal information to provide, improve, and secure our services. Depending on how you interact with us, we may collect:

• Contact Information: Name, shipping address, billing address, email address, and phone number.

• Order Information: Items purchased, payment confirmation, transaction history, and fulfillment details.

• Account & Interactive Details: Passwords, communication preferences, customer support inquiries, and product reviews.

• Device & Technical Data: IP address, browser type, operating system, pages visited, and how you navigate our Site through cookies and tracking tools.

2. How We Collect Personal Information

We obtain personal data directly from you when you:

• Browse or make a purchase on our Site.

• Sign up for our newsletter or promotional offers.

• Reach out to customer service.

• Interact with our pages via automated tracking tools (Cookies, pixels, and web beacons).

3. How We Use Your Information

We use your personal data to:

• Provide Products & Services: Process orders, manage payments, fulfill shipments via our print partners (Printify), and send order confirmations.

• Customer Support: Respond to inquiries, resolve order issues, and manage refunds or exchanges.

• Marketing & Promotions: Send promotional communications, discount updates, and newsletters (you can opt-out at any time).

• Security & Fraud Prevention: Detect, investigate, and prevent fraudulent transactions or security threats.

4. Sharing Your Personal Information

We do not sell your personal information. However, we share necessary data with trusted third parties to run our business efficiently:

• Service Providers: Shopify (our e-commerce platform), Printify (our print-on-demand fulfillment partner), and shipping carriers (e.g., USPS, DHL, FedEx).

• Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, Apple Pay) to safely handle payment transactions.

• Analytics & Advertising: Partners like Google Analytics, Meta (Facebook/Instagram), and TikTok to help us understand store traffic and deliver relevant ads.

• Legal Compliance: When required by applicable laws, court orders, or government requests.

5. Cookies and Tracking Technologies

We use cookies to remember your shopping cart items, understand user behavior, and personalize your shopping experience. You can adjust your browser settings to refuse or delete cookies, though some features of our Site may not function properly as a result.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we update or correct inaccurate data.

• Deletion: Request that we erase your personal information.

• Opt-Out: Unsubscribe from marketing emails using the link at the bottom of any promotional email.

To exercise any of these rights, please contact us at support@stitchl.com.

7. Data Security & Retention

We maintain administrative and technical security measures to protect your personal information. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, complete transactions, or comply with legal obligations.

8. Contact Us

For questions about our privacy practices, or if you would like to make a request regarding your data, please contact us at:

• Brand Name: STITCHL

• Email: support@stitchl.com