STITCHL respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how STITCHL collects, uses, stores, and protects information when you visit or purchase from our website: https://stitchl.com/

Information We Collect

When you visit our store, create an account, place an order, contact us, or interact with our website, we may collect information such as:

• Name
• Email address
• Billing information
• Payment-related information
• Order information
• Digital products purchased
• Account information
• Customer support communications
• Information you voluntarily provide to us

🔒 Payment information is processed securely by certified third-party payment providers (such as PayPal and Shop Pay). STITCHL does not store your complete payment card details.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed & website interactions
• Referring website
• Approximate location information

This information is used for website functionality, security, analytics, and improving our customer experience.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide immediate access to purchased digital files
• Send automated order confirmations and download instructions
• Provide customer support and answer inquiries
• Maintain, secure, and optimize our website
• Prevent fraud and unauthorized use
• Comply with applicable legal obligations
• Send promotional emails (only if you voluntarily opt in, and you can unsubscribe at any time)

Third-Party Services & Cookies

We use trusted third-party providers (including Shopify, payment gateways, and analytics tools) to operate our storefront. These providers process information under strict data privacy standards.

Our website uses cookies to maintain shopping cart sessions, remember preferences, and enhance site speed. You can adjust cookie preferences through your web browser settings.

Data Security & Retention

We employ SSL 256-bit encryption and standard security measures to safeguard your personal data. We retain order history only as long as required for legal compliance and customer support records.

Your Privacy Rights & Contact Information

You have the right to request access to, update, or delete any personal data we hold about you.